Reference

sis55 Legal terms for your account

sis55 Legal terms explain how we handle account access, personal data, cookies and payment records before you open an account.

Policy accessAccount recordsLocal-law wordingData requests
sis55 sis55 Legal terms for your account
POLICY CONTACT

Where to raise a Legal request

A clear contact route matters when a Legal question affects your account or wallet record. Use our support route for access wording, a correction request, cookie choices, identity checks or a question about how long a record is kept. Include your account identifier and a short description so we can locate the relevant case without asking you to repeat it. If a request concerns DANA, OVO, GoPay or QRIS, include the transaction reference shown in your account.

Team online

Account access

Ask us to clarify a Legal access condition or an account check. We will use the account details you provide to locate the relevant record and explain the next step where local law permits.

Data correction

Request a change when your name, phone detail or account record is inaccurate. We may ask you to confirm ownership before editing information connected with account access or wallet reconciliation.

Payment record

Send the receipt reference when a DANA, OVO, GoPay or QRIS entry needs checking. Our support route can match the reference with the account record and explain any pending policy review.

RECORDS AND SAFETY

How we handle Legal account records

We keep policy handling practical: account data is used to provide access, check ownership, reconcile payments and respond to requests.

Data use

We use submitted account details for access checks, account administration, payment matching and support replies. We do not treat a wallet reference as a substitute for confirming which account the record belongs to.

Cookie control

Cookies may keep a mobile browser session active or retain a selected setting. You can adjust cookie controls in your browser, though removing them may require you to sign in again before accessing account pages.

Account security

A request to change a phone detail, payment record or access setting may require account confirmation. This step helps prevent another person from altering records linked to your account.

Record retention

We retain account, payment and support records for the period needed for administration, reconciliation, disputes, security and legal duties. A retention request can be raised through the Legal contact route.

Request changes

You can ask us to correct inaccurate account details or explain how a record is used. Include the affected field, your account identifier and a safe contact route for our reply.

Policy owner

Our support team receives Legal questions and routes them to the person handling account policy. State whether your request concerns access, data, cookies, security or a payment record.

Legal answers for sis55 account questions

These Legal answers address the searches we hear before an account is opened or a policy request is sent. They cover Indonesian access conditions, account data, cookies, payment references and correction requests without replacing the current terms. If your situation involves a specific account, include its identifier when you contact us. That gives our team enough context to explain the applicable step without exposing another person’s record.

The current sis55 Legal terms govern account access, submitted details, cookies, payment records and policy requests. Access depends on local law, so check the wording shown for your location before opening or continuing an account.

Yes. Send a Legal correction request with your account identifier and the field that is inaccurate. We may confirm ownership before changing a phone detail, name or other record connected with account access.

A DANA or QRIS reference helps us match a payment entry with the correct account and respond to a status question. We retain that record only as needed for reconciliation, support, security or legal duties.

Cookies can maintain a signed-in mobile browser session and remember a setting. You can adjust them through your browser controls, but removing cookies may sign you out or require account access checks again.

Yes. Our Legal contact route can explain the purpose and retention basis for an account, payment or support record. Retention depends on administration, reconciliation, disputes, security and applicable legal duties.

A confirmation step may apply before we change sensitive details or payment records. This Legal safeguard helps protect your account from another person requesting edits to your phone, wallet reference or access setting.

Use our support route and state whether your request concerns access, data, cookies, security or a payment record. Add your account identifier and the relevant reference, such as a GoPay or bank transfer entry.